-All bookings must be made via the reservation form featured on our website or via email to the address email@example.com
-Response will be forthcoming within 48 hrs. Mr Linh's Adventures will confirm your booking request once the deposit (30% of the total cost) has been received. This amount is non-refundable.
- Note that for promotions and sales, 100% of the fee must be paid before confirmation, but the same rules regarding refunds apply. See next section for more details.
-The remaining 70% is due on the day of the visit for the Day Services
-In order to charge the due amount for full payment the day of the service we will need you to send us your credit card number and authorization for the transactions with their specified amounts via fax, email or phone at least 7 days prior to your tour.
-We accept full payment with VISA and MASTERCARD.
-Customized and bespoke tours require full prepayment 45 days before the beginning of the tour.
-All Prices and fares are quoted in USD.
CANCELLATIONS, MODIFICATIONS AND REFUND
-Once you have paid 30% non refundable deposit, your trip is confirmed.
- Please note that while promotions and sales require the full 100% of the fee to receive a booking confirmation, the same rules for cancellation and refunds apply. Namely if you cancel a week or more prior to your trip, we will refund 70% of your fee, or if you cancel between a week and 48 hours prior, we will refund 45% (30% deposit + 25% late cancellation fee). Cancellations within 48 hours of the trip will still not receive any refunds.
-Any cancellation of a booking must be in writing and shall only be effective upon its acknowledged receipt by Mr Linh's Adventures.
-For cancellations made within 7 days and 48 hrs before the day of the service we reserve the right to retain 25% of the due amount, refunding you 45%.
-For cancellations made within 48 hrs of the tour we reserve the right to retain the full fee.
-No refunds are given in case of force majeure
-No refunds are given if the client leaves the program after it has began for any reasons whatsoever or miss any scheduled sightseeing or visit or no showing up.
COMMENTS, CLAIMS, SUGGESTIONS
-While on tour please communicate your wishes and/or difficulties to our staff (on time). Our guides are very often the only ones who can really help you.
-Please do not wait the end of the tour to make your comments or suggestions, or talk about what you feel, need or wish. No claims will be accepted if not mentioned to the guides.
-Mr Linh's Adventures clearly specifies what is included and not included in the tours. Please make sure you are perfectly aware of this before booking a tour.
- Mr Linh's Adventures reserves the right to modify booking procedures, terms and conditions and or/program prices at any time without notice, if the tour is affected by external factors. Such as sudden increases in prices from a supplier which would result in his replacement last minute to match the announced total price of the tour, or the increase in the cost of fuel.